Shipping Policy

We ship USPS and UPS.

It is the responsibility of the customer to provide an accurate shipping address at checkout. The address provided will be used exactly as entered for the shipping label.

If a product is returned to sender for any reason, the customer will be responsible for the additional cost to re-ship the item.

Custom Creations by Jeri does not guarantee delivery dates, as final delivery is handled by a third-party service and out of our control. Dates shown at checkout are estimates only.

Return Policy

At Custom Creations by Jeri, we take great pride in our products. However, due to the personalized nature of our items, we do not accept returns or exchanges.

Mistakes on Our End:
 If there is a mistake on our part (such as wrong item, size, monogram, color, thread color, etc.) or damages to items (holes, etc.), please contact us within 48 HOURS of the delivery date. We can verify the delivery date using tracking information. If necessary, the item must be returned for inspection as requested by us.

Used or Worn Items:
 Returns will not be accepted, and refunds will not be granted for items that have been used or worn. If a return is not accepted and you would like the item returned to you, you must cover the shipping costs via invoice.

Replacement & Refunds:
 If the item is eligible for replacement, no refund will be issued, and the item will be remade. If the item is unavailable, a refund will be processed. Please note that when we remake an item, only the error will be corrected—no changes (such as thread color, size, etc.) will be made. We strongly encourage you to double-check all selections when ordering.

Color & Fabric Variations:
 Due to varying monitor settings, the colors of thread and products may appear differently in person. Thread swatches and product photos are representations of colors, and an exact match cannot be guaranteed. Additionally, fabric patterns may vary with each item.