Shipping and Returns
- We do not accept returns or exchanges unless the item your purchase is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect within 5 days of receiving the item.
- You must have your receipt and all the original tags still on the merchandise.
- No refunds will be given. Only store credit or exchanges will be provided.
- Sale and clearance items are final sales.
- Clothing: Must be unworn and unwashed. Items that appear worn, the smell of fragrance, pets, smoke, etc will not be accepted. Items worn even once will not qualify for a return.
- Exact Exchanges: Please note that we have limited quantities and high demand for our merchandise. We cannot guarantee exact exchanges in the same size/color originally purchased.
- Please be aware all items must be unworn and unwashed in order to qualify to be returned/exchanged.
Most items do not ship right away. Please allow 2-4 weeks for production on some items. All orders will receive an email once your item has shipped or is ready for pickup.
- Please remember that delivery time does not include weekends or holidays.
- Orders cannot be canceled, changed, or modified after it has been shipped.
- We offer FREE shipping on orders within the continental United States.
- All of our packages include Tracking and Delivery Confirmation.
- We are not responsible for delays in USPS shipping, products that are lost or damaged in the mail, acts of nature, terrorism, acts of government, war, civil commotion, strikes, lock-outs, labor or industrial disputes, power shortages or power failures, inability to obtain sufficient labor, raw materials, fuel or utilities, technical problems or communication failures during your shipping process.
- If the item is not delivered on time or you have tracking number complications please contact USPS at 1-800-275-8887
- It is the responsibility of the buyer to make sure the shipping address is correct.
Terms of service
Clothing orders require 2-4 weeks for production unless other arrangements have been made.
Tumbler orders require 5 business days for production unless other arrangements have been made.
Wholesale orders will ship within 5 business days if the items are in stock. If items are not in stock it may take up to 5 weeks for shipment of items.
I understand that Custom Creations will email me or communicate with me about any delays.
I also understand that no refunds will be given on items that are ordered as Wholesale items.
Refunds will not be given on custom orders. If you have an issue with your order, you will communicate with Custom Creations to offer replacements or store credit.